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Partner with us

Message us on WhatsApp to take the first step to join our rapidly growing family.

or use the below contact details

Email: oudexport@smartchemuae.com

Call: +971 50 273 2861

Call: +971 50 637 3236

FAQ

What is Oud Luxury Collection?

Oud Luxury Collection offers a range of luxurious fragrances and skincare products crafted with natural ingredients, combining classic Arabian treasures with French perfumery

What types of products do you offer?

Our luxurious fragrances and skincare products are crafted with raw ingredients and combine classic Arabian treasures with French perfumery to create an innovative product range.

We offer perfumesbody lotionssprayshand washes, and shower gels packaged in sleek, modern containers. Our products include a unique blend of floral notes, vanilla, musk, rose, and patchouli with the highly distinctive scent of oud.

Experience the elegance of oriental scents today

What are the main ingredients in your products?

Our products feature a unique blend of floral notes, vanilla, musk, rose, and patchouli, with the highly distinctive scent of oud.

Do you offer gift sets?

Yes, we offer a variety of gift sets including the Oud Ramadan Gift Box, Candle Gift, Diffuser Gift, and Premium Perfume Gift.

How should I use the hair and body mist?

Our hair and body mists, such as the OUD MAJESTIC HAIR & BODY MIST and OUD SIGNATURE HAIR & BODY MIST, can be sprayed directly onto your hair and body for a refreshing scent

Do you offer international shipping?

Please reach out to us on whatsapp for international orders

What is your shipping and delivery policy?

Shipping & Delivery Policy

  • All orders are subject to product availability
  • If an item is unavailable, we will ship the available portion of your order; the remaining items will ship separately once in stock
  • Shipping costs are non-refundable and based on the weight of your order and your location
  • Delivery dates may vary due to carrier practices, location, delivery method, and number of items ordered
  • Your order may be delivered in multiple shipments
  • Additional taxes and charges may apply based on your location and order size
  • You are responsible for all applicable taxes, including sales tax, VAT, customs duties, and excise duties
  • Report any delivery damage within 5 days of receipt

UAE Shipping

  • Free delivery for orders above AED 129
  • AED 12 shipping fee for orders below AED 129
  • AED 15 cash on delivery (COD) fee for orders under AED 129 paid by cash
  • No extra fees for credit cards

KSA Shipping

  • Free delivery for orders over SAR 200
  • SAR 30 delivery charge for orders under SAR 200
  • SAR 34 COD charge for orders under SAR 200 paid by cash, in addition to the SAR 30 delivery fee. 

What is your return and refund policy?

We give customers 15 days return policy from the day the order arrives and 100% money back guaranteed.

Learn more here